Refund policy
Refund Policy
At MoodDisc, we care about our customers and want you to feel confident when shopping with us. Please read our refund and return policy carefully before placing an order.
Return & Refund Policy
MoodDisc does not accept refunds, returns, or exchanges unless the item arrives damaged or defective.
If your product arrives damaged or defective, you must email us on the same day the item is delivered at junisking1@outlook.com with your order number, proof of purchase, and clear photos or videos showing the damage.
If you do not contact us on the same day the item arrives, we will not be able to accept your refund request.
Damaged or Defective Items
To qualify for a refund due to damage or defect, the item must meet the following conditions:
The damage must be reported on the same day of delivery.
Clear photo or video proof must be provided.
The item must not show signs of use, misuse, or customer-caused damage.
The original packaging should be kept for review.
We use the delivery timestamp and tracking confirmation from the carrier when reviewing damage claims.
Refund Approval
Once we receive your email and review the provided proof, we will notify you whether your refund request has been approved or rejected.
If approved, your refund will be processed back to your original payment method. Please allow several business days for your bank or payment provider to post the refund.
Returns
Do not send any product back without contacting us first. Any item returned without approval from MoodDisc will not be accepted.
If a return is required for an approved damaged-item claim, customers may be responsible for return shipping unless otherwise stated by our support team.
Exchanges
MoodDisc does not accept exchanges unless the product arrives damaged or defective and the issue is reported on the same day of delivery.
Late or Missing Refunds
If your approved refund has not appeared after several business days, please contact your bank or payment provider first, as processing times may vary.
You may also email us at junisking1@outlook.com, and we will help investigate the issue.
Custom Order Image Submission Policy
Custom MoodDisc orders require customer-submitted images before production can begin. Customers are responsible for sending the required images after placing their order.
A minimum of 9 images is required for the mini discs. The same 9 images may also be used to create the background collage. Customers may also send up to 3 extra images for the background, for a maximum of 12 background images total.
If we do not receive the required images within 7 days after purchase, we may contact the customer with a reminder. If no images are received after the deadline, we may proceed with the default design shown on the product page to avoid further production delays.
If the customer does not want the default design, they must contact us before production begins. Once an order enters production, changes may not be possible.
Contact Us
For damaged or defective products, refund questions, or concerns, please contact us at: